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Why should I choose Captured Moments Creations?
I believe in customer satisfaction. I know how it feels to have an idea for something you want and to not be able to find it. After all, you are looking for something to announce or celebrate a very special time in your life, so I want you to get what you are looking for. All designs you see are made by me. My designs are stylish, yet affordable. I am not part of a big company, but instead a work at home mom that truly loves what she does.
Is there a minimum number I have to order?
Yes. The reason for this is because you are not only paying for the prints, but for the design itself and the time it took to create it. Photo cards have a minimum order of 25, and card stock is only sold in packs of 25 cards. If you would like a smaller amount, I recommend that you take advantage of the design only service, where you can print them yourself at home, or take them to a photo lab.
Where do I send my photos?
You can e-mail them here
I don't have a scanner. Can I mail the photos to you?
Yes. You can e-mail me letting me know that you would like to do this, and I will give you the address to send them to. I will return them with your order. Please make sure you are not sending an original photo. If they got lost on their way here, I wouldn't't want you to lose them permanently.
Can I get a sample sent to me?
Yes. For a fee of $2.00 I will mail you a sample so you can how they look printed. If you decide to place an order, the $2.00 will be deducted from your order.
Can you use a professional photo?
Yes, but I will need a release signed and mailed to me from the photographer.
Should I edit my photos?
No. I have the ability to edit photos in many ways. I can remove red eye, minor blemishes, fix photos that are too dark, and make photos black and white or sepia. There is no extra charge for this. If a photo won't work, I will let you know. If a photo looks blurry to you, it isn't going to look nice printed, so I can't work with blurry or grainy photos, like ones taken from cell phone cameras. Here are some examples of my photo editing.
At what resolution should my pictures be saved?
For scanned photos, 600 dpi is recommended with the lowest being 300 dpi. If you scan your photos, please make sure your scanner is free of dust so it won't transfer onto the image. If they are digital photos, 1800x1200 or larger is best. If you are using a digital camera, put it on the highest setting. This ensures that when printed, your photos will look their absolute best.
Can I change the colors or wording for my design choice?
Yes! The examples on the site are samples of what I have done and I can customize your design by changing the background colors, font styles, etc. Just let me know what you have in mind or if you have an idea for something you don't see on the site. If you see different things you like on more than one design example, let me know on your order form.
Is there a design only option?
Yes. For a fee of $35, I will make your design and once you approve the proof and I receive payment, I will e-mail you the high resolution jpeg file that you can have printed wherever you choose. Please keep in mind that envelopes are not included with design only orders.
What kind of paper is my order printed on?
You have an option of getting your order printed on Kodak Endura photo paper. With this paper you can have a lustre or metallic finish. It resists smudges, doesn't fade and looks beautiful. You also have a choice of cardstock and an option to add a UV coating to it. For more information, please visit the pricing page.
What type of payments can you take?
We take payments through PayPal. You don't need a PayPal account in order to pay and you can use Visa, Mastercard, American Express, or Discover. I can also accept a personal check, but I will not be able to send your order until it clears, so it will take much longer to receive. If you pay by e check, your order will not be completed until it clears.
What is the charge for shipping?
The packages are sent by Priority mail and there is a flat rate of $12 for shipping inside the US. This includes plain white envelopes in custom sizes for your order, and insurance on the order in case it gets lost on its way. *If you are outside of the US, let me know and I will determine the charge for you.
Do envelopes come with my order?
If your order is being printed, yes. They don't come with the design only service. They are plain white envelopes.
Can you ship to Canada?
Yes. However, there is an additional charge. It can be anywhere from $2 to $6 more depending on your location.
How long will it take to receive my order?
The average time is 10 business days or less, but it can take longer in busy seasons. I encourage you to order several weeks ahead of time for a special occasion. If you need them sooner, I can send them by Express Mail for an additional fee of $12. You will normally get them in 1-2 days with this option (depending on your location)
What happens if my order gets lost in the mail?
I insure all of the orders, so you have nothing to worry about. If something happens to it, I can get your order reprinted and sent to you at no additional charge.
What if I am not satisfied with my order?
I send a proof for you to approve before the order is printed and I can't change it after that. I want you to be happy with your design, so that is why I ask that you please check it over carefully to make sure it looks the way you want it to. I take pride in my work and want you to be happy with your design. I am not responsible for errors if you don't check your proof carefully and we don't issue refunds.
Can I cancel my order?
I understand that sometimes things come up. If I have started working on your design and you cancel before I send the proof, that is fine. If I have already sent your proof and/or worked on corrections for you, there will be a $10 cancellation charge for the time I spent working on it.
So, how does this process work?
- First you choose a favorite design and fill out the order form letting me know what you have in mind. The designs are only examples and you do not have to get them exactly as they are. Or, let me know the details if you have a custom design in mind.
- You e-mail me the pictures you want used. The more variety you send, the better. Send several of your favorite pictures and I will choose the ones that will work best. Just let me know if there is a picture you want used more than another.
- I will get to work on your proof and will usually have it done within 24 to 48 hours. If it's going to take longer, I will let you know.
- I then e-mail the proof to you and you will check it over and let me know if any changes need to be made.
- Once you are satisfied, I will send you an invoice through PayPal and you can pay using any major credit card.
- Once payment is received, I will send your proof off to be printed or send you the file if you ordered design only. Once I let the printers know to print and they start, they can't cancel it, so please make sure you are happy with the proof and the quantity you're ordering.
- I get the prints back within 5 business days (on average), then send them to you by USPS Priority Mail.
- Within about 10 business days of your order being placed, you'll have your package! I guarantee your friends and family will love your announcements, invitations or cards!
I have more questions. How can I reach you?
Feel free to e-mail me
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